Appointment Reporting is a valuable feature that allows you to effortlessly track and analyze all the appointments created using your CRM calendars. Gain insights into appointment outcomes, sources, and the calendars used for scheduling.
1. Click "Reporting"
2. Click "Appointment Report"
3. Filter by Date and Calendar
For accurate data analysis, you can set date ranges and select specific calendars based on your requirements.
4. Filter Details
Refine your search further with filter options such as choosing a particular calendar, filtering by booked or created appointments, and selecting specific time frames to examine appointment data.
5. Booked Appointments
Track the appointments you book to understand the success of your business. Analyze how many clients book appointments with your team within a given period, based on the date range and calendar you analyze.
6. Confirmed Appointments
View the number of confirmed appointments accumulated over a selected date range. Results may vary depending on the chosen time frame and calendar.
7. Showed Appointments
The Showed Appointments section reflects the number of attendees for appointments within a specified date range. This data will differ based on the selected time frame and calendar being examined.
8. No Shows
Discover the number of individuals who did not attend appointments within a chosen date range. This information may fluctuate depending on the time frame and calendar selected for analysis.
9. Canceled Appointments
Get insights on the number of individuals who have canceled their appointments within a specific date range. The data may change based on the chosen time period and calendar being analyzed.
10. Appointment Channel
Visualize the methods through which appointments were booked using the Appointment Channel graph. One common channel is "Booked By Lead," indicating that the lead scheduled the appointment themselves.
11. Appointment Source
Understand the origins of booked appointments with the Appointment Source graph
12. Change Appointment Source
If you need to modify the source, simply choose a different option from the provided dropdown menu.
13. Appointment Outcome
The Appointment Outcome graph compares the overall results of all your appointments within a specific date range. This comparison is particularly valuable when assessing the effectiveness of individual appointment campaigns.
14. Appointment Data Table
The Appointment Data Table provides a comprehensive view of all appointment information. Examine individual appointments and their associated details, such as the calendar used, requested appointment time, booking time, booking party, source, and appointment outcome.
15. Appointment Outcome Filter
Refine the table to display only contacts with specific outcomes, such as showed up, no-showed, or canceled appointments, using the Appointment Outcome Filter.
16. Export Appointment Data
Export the appointment data into an Excel spreadsheet for further analysis. Simply click the export button to save the data to your computer.
17. Change Table Data Columns
Customize the table data according to your needs by modifying the columns. Choose from Appointment ID, Calendar, Requested Time, Date Added, Contact Name, Email, Phone, Appointment Owner, Created By, Mode, Source, and Outcome.
